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🔒 Privacy Policy
Last updated: February 15, 2026
Nomad Chat ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our AI-powered customer support platform.
1. Information We Collect
Account Information
- Name, email address, and username
- Hashed password (we never store passwords in plain text)
- Business information (website URL, company name)
Usage Data
- Chat conversations between your visitors and the chatbot
- Website visitor interactions (pages visited, chat sessions)
- Analytics and performance metrics
- Lead information collected through chat interactions
Technical Data
- IP addresses and browser information
- Device type and operating system
- Cookies and similar tracking technologies
2. How We Use Your Information
- To provide and maintain the Nomad Chat service
- To process your account registration and manage your subscription
- To send verification emails and security notifications
- To improve our AI chatbot responses and platform features
- To provide customer support
- To detect and prevent fraud or abuse
- To comply with legal obligations
3. Data Storage and Security
Your data is stored securely on servers hosted by our infrastructure partners. We implement industry-standard security measures including:
- Encryption of data in transit (TLS/SSL) and at rest
- Hashed and salted passwords using bcrypt
- JWT-based authentication with token expiration
- Role-based access control (Super Admin, Admin, Agent)
- Regular security audits and vulnerability assessments
4. Data Sharing
We do not sell your personal data. We may share data with:
- Service Providers: Hosting providers (Railway), CDN (Cloudflare), email delivery (Resend), and payment processors (Stripe/PayPal) strictly for service operation.
- AI Providers: Conversation data may be processed by AI providers (OpenAI, DeepSeek) to generate chatbot responses. No personally identifiable information is sent unless included in chat messages.
- Legal Requirements: We may disclose data if required by law, court order, or to protect our rights.
5. Your Rights (GDPR & CCPA)
You have the right to:
- Access: Request a copy of the personal data we hold about you
- Rectification: Request correction of inaccurate personal data
- Erasure: Request deletion of your personal data (submit a deletion request)
- Portability: Request your data in a machine-readable format
- Objection: Object to processing of your personal data
- Withdraw Consent: Withdraw consent at any time where processing is based on consent
6. Cookies
We use essential cookies for authentication and session management. We do not use third-party advertising cookies. You can control cookie settings through your browser.
7. Data Retention
We retain your data for as long as your account is active or as needed to provide our services. After account deletion, we remove your personal data within 30 days, except where retention is required by law.
8. Children's Privacy
Nomad Chat is not intended for use by children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately.
9. International Data Transfers
Your data may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable law.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the platform. Continued use of Nomad Chat after changes constitutes acceptance of the updated policy.
11. Contact Us
For privacy-related questions or requests: