Crawl Options
Build / Optimize Knowledge Base
After crawling your website, run this process to analyze your content and optimize AI performance. This builds product catalogs, detects patterns, and generates smart retrieval rules tailored to your content.
Live Chat
Invite Agent
Invite agents and optionally assign a department. Your plan allows up to 1 team members.
Departments
Live Chat Requests
Add Knowledge Manually
Upload Documents
📤 Supported Formats
Upload documents in PDF, Word (.docx), Excel (.xlsx), PowerPoint (.pptx), or text formats. Maximum file size: 2MB per document.
The system extracts the text from your documents and adds it to the knowledge base for AI-powered answers. The original file is permanently stored — the chatbot will include a direct download link whenever it references a document in a response.
📇 Contact Management
Total Contacts
With Email
With Phone
This Week
◎ Lead Management
Total Leads
High-Intent
Qualified
Inquiries
👥 Agent Management
Total Agents
Active
Blocked
Online Now
📈 Dashboard & Analytics
💬 Total Conversations
Resolution Rate
Bot successfully answered
Fallback Rate
Bot couldn't answer
Escalation Rate
Requested human help
Avg Response Time
Bot reply speed
👥 Users (This Week)
⭐ Customer Satisfaction
❓ Top Unanswered Questions
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✅ Top Answered Questions
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🚨 Critical Metrics (AI Monitored)
🚩 Flagged Conversations
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📚 Knowledge Base
Total Items
Internal Links
External URLs
Manual Entries
Documents
👤 Profile Management
Change Password
Upload Documents
📤 Supported Formats
Upload documents in PDF, Word (.docx), Excel (.xlsx), PowerPoint (.pptx), or text formats. Maximum file size: 2MB per document.
The system extracts the text from your documents and adds it to the knowledge base for AI-powered answers. The original file is permanently stored — the chatbot will include a direct download link whenever it references a document in a response.
Knowledge Base
Total Items
Last Updated
Email Configuration
User Escalations (Speak to Human Requests)
Email Templates
Customize the escalation email your team receives
{{name}}, {{email}} in the subject line. They will be replaced with the user's actual info.
Include Conversation History
Attach the full chat transcript to escalation emails
📋 Audit Logs
📋
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Notifications
⚙️ Notification Settings
View and manage all your notifications
Configuration
System Status
Monitor Redis cache status and clear your cached data when needed.
🔴 Redis Cache
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Business Information
This information is used by your chatbot to answer questions about your business — location, contact details, hours, shipping, and returns. Fill in what applies to your store.
Widget Customization
Customize the appearance and behavior of your chat widget
Custom AI Personality
Customize how your AI assistant responds and behaves
{name} to include the visitor's name (if collected).
Multi-Language Support
Automatically detect language and respond in the customer's language
Enable Multi-Language
When enabled, the AI will automatically detect the customer's language and respond in the same language.
📚 Supported Languages
White Label / Remove Branding
Remove "Powered by" text from your chatbot widget
Hide "Powered by" Footer
When enabled, the branding footer will be hidden from your chatbot widget
Custom CSS Injection
Add custom CSS styles to your chatbot widget
Enable Custom CSS
When enabled, your custom CSS will be injected into the chatbot widget
#chatbot-container, #chatbot-header, .chatbot-message, #chatbot-button, .chatbot-messages. Your CSS overrides the default widget styles.
SSO / SAML Authentication
Enable Single Sign-On with your Identity Provider (Okta, Azure AD, OneLogin, etc.)
Enable SSO Authentication
When enabled, team members can log in using your organization's Identity Provider
IP Whitelisting
Restrict admin dashboard access to specific IP addresses
Enable IP Whitelisting
Only allow access from specified IP addresses
Two-Factor Authentication
Add an extra layer of security to your account
2FA is not enabled
Protect your account with two-factor authentication
Two-factor authentication adds an extra layer of security by requiring a code from your authenticator app in addition to your password.
🔐 API Key & Domain Management
Your unique API key identifies your chatbot. Allowed domains restrict where your chatbot code can be used.
Enter your website domain to generate your API key and installation code.
Add Your Domain First
Enter your website domain above and click Save Domain Settings to generate your API key and chatbot installation code.
Live Widget Preview
What you see is what your visitors will see. Changes update instantly.
Zapier Integration
Automatically send leads to 5000+ apps via Zapier
📦 Data Sent to Zapier
When a lead is captured, the following data is sent:
{
"event": "lead_captured",
"timestamp": "2024-01-15T10:30:00.000Z",
"lead": {
"name": "John Doe",
"email": "john@example.com",
"phone": "+1-555-0123",
"chat_session_id": "abc123",
"initial_query": "I'm interested in...",
"metadata": {
"score": 25,
"category": "High-Intent",
"isHotLead": true
}
}
}Advanced Integrations
Connect CRM, Helpdesk, or custom webhook endpoints to receive events automatically
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📦 Event Payload Format
Each event is POSTed as JSON to your webhook URL:
{
"event": "lead_captured",
"timestamp": "2024-01-15T10:30:00.000Z",
"deliveryId": "uuid-v4",
"data": {
"name": "John Doe",
"email": "john@example.com",
"phone": "+1-555-0123",
"message": "Product inquiry",
"source": "chatbot_widget",
"metadata": { ... }
}
}💳 Subscription & Billing
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📋 Available Plans
📜 Billing History
🆘 Get Help from Super Admin
📝 Submit a Help Request
Need assistance? Select a category and describe your issue. The Super Admin will respond via notification and email.